Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
LSC reports superior customer satisfaction
NAPERVILLE, Ill. (1/24/14)--LSC, a credit union service organization that provides payment solutions to more than 35% of U.S. credit unions and a supplier of prepaid debit card programs, reported strong client survey results this week.
 
LSC, a subsidiary of the Illinois Credit Union League, is a CUNA Strategic Services provider.
 
"Out of 871 responses received, not a single credit union believes our competitors have better 'product quality,'" said George Fiegle, LSC chief operating officer. "Seventy-three percent indicated that our product quality was 'much better' or 'somewhat better' than our competitors."
 
About 98% of respondents said LSC had better pricing than its competitors, and 76% indicated the CUSO's pricing is "much better or somewhat better," Fiegle said.  
 
LSC also rated high in customer service, with 81% of its clients saying the CUSO's customer service is "much better" or "somewhat better" than its direct competitors.
 
Clients gave LSC 99% or 100% satisfaction ratings in professionalism, responsiveness and staff knowledge.
 
LSC, formerly known as ICUL Service Corp., serves roughly 2,500 credit unions in all 50 states, by offering credit, debit, pre-paid debit, ATM and customized mobile apps programs.
RSS print
News Now LiveWire
Expanded ATM services at branches attractive to members: @CFIGroup. See #NewsNow Friday
14 hours ago
#FinCEN imposes civil money penalty against NJ's BPI money services co. for #BSA violations http://t.co/WnDzOcxdOZ
17 hours ago
.@ABCULCUs give hat tip to America's #100MM #creditunion milestone http://t.co/q8yo6Lx3LM
17 hours ago
The @CFPB has announced new Credit Union Advisory Council members, as well as other senior leaders, advisory board and council members.
18 hours ago
GDP expanded 4.2% on an annualized basis in 2Q according to Bureau of Economic Analysis
19 hours ago