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PSCU Fin. Services expands agreement with Open Solutions
ST. PETERSBURG, Fla. (3/4/11)--PSCU Financial Services has signed an expanded agreement with Open Solutions Inc. that equips Open Solutions DNA clients in the U.S. with broader 24/7/365 contact center capabilities from the PSCU Financial Services' Total Member Care contact centers. Bank Fund Staff CU, Washington, D.C., is the first Open Solutions client to adopt Total Member Care. "Conversions, acquisitions and mergers create an urgent need for the professional, 24/7/365 support provided by our contact centers," said Mike Yatros, interim CEO of PSCU Financial Services, a St. Petersburg, Fla.-based credit union service organization. "Urgent situations as well as those that increase member call volume drive many credit unions to reach out to us," Yatros said. "When they see all the additional services we can provide, including member education and effective cross-selling, many credit unions continue to use Total Member Care for after-hours and around-the-clock support." PSCU Financial Services currently supports integration with Jack Henry Symitar, Harland UltraData, Fiserv User, Fiserv Summit and Fiserv XP. It is owned by more than 680 credit unions representing more than 14 million accounts and one million online bill payment subscribers. It's contact centers handle more than 19 million inquiries a year..


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