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PSCU Financial Services to offer CUs mobile banking
ST. PETERSBURG, Fla. (1/23/09)--PSCU Financial Services will offer its credit unions a mobile banking solution to deliver real-time access to balances, transaction history and other information for checking and saving accounts. “Mobile banking is pivotal for credit unions because it taps into a growing demand from users of mobile devices and boosts member satisfaction and loyalty among all age groups, especially young adults,” said David J. Serlo, president/CEO of the credit union service organization. Future features that PSCU Financial will offer include credit card access, bill payment and prepaid account services. Credit unions can select a Wireless Application Protocol (WAP) or Applet format. WAP uses a mobile phone’s Web browser. The Applet solution uses an application loaded on a mobile phone’s hardware. Mobile banking will reduce contact center calls for balance inquiries, which make up 40% to 60% of all calls. By 2010, roughly 35% of online banking users will also use mobile banking. About 100 million consumers are expected to use mobile banking by 2012, PSCU Financial said. PSCU Financial Services, based in St. Petersburg, Fla., serves 1,1000 financial institutions.


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