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PSCU Total Member Care posts 11 growth
ST. PETERSBURG, Fla. (7/27/11)--PSCU Financial Services, a credit union service organization based in St. Petersburg, Fla., posted 11% growth in its Total Member Care customized member servicing since the beginning of 2011. Year to date, PSCU Financial Services has signed contracts with 11 credit unions, representing one million additional members for its contact centers. Credit unions signing contracts with for Total Member Care this year range in size from $200 million in assets to more than $1 billion in assets. More than 280 credit unions employ PSCU Financial Services Total Member Care, which handles inquiries on financial services during and after business hours, and provides built-in business continuity/disaster recovery. Total Member Care representatives also handle loan and new-member applications, allowing round-the-clock evening and weekend access to financial services. Contact centers staffers also are trained to boost revenue through collections, outbound calling campaigns and cross selling of additional financial services--as determined by each credit union. Total Member Care services more than 18 million inquiries a year.


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