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Products and Services briefs (05/28/2009)
* GRAND RAPIDS, Mich. (5/29/09)--Xtend Inc. announced a Web chat service for its business partners. The service has been deployed on several websites of key business partners. Chat requests are forwarded to Xtend’s Xtension Call Center for response. “We were looking for a way to test Web chat in a business-to-business environment and our partners were quick to respond,” said Scott Collins, Xtend president. “Our next step will be beta projects for credit unions--business-to-consumer communication from both their websites and home banking.” Xtend is a credit union service organization in Grand Rapids, Mich. ... * GRAND RAPIDS, Mich. (5/29/09)--A Michigan credit union service organization, Xtend Inc., has announced its seventh-annual stockholder’s meeting June 16 at its Grand Rapids headquarters. Xtend’s meeting also will coincide with Leadership Week events of its partner credit union service organization, CU*Answers. Each year, roughly 200 credit union professionals attend the meetings, according to Scott Collins, Xtend president ... * GRAND RAPIDS, Mich. (5/29/09)--WESCO Net has expanded its national management network to include monitoring of advanced Voice over Internet Protocol (VoIP) parameters to help credit unions troubleshoot existing VoIP deployments or certify networks prior to a VoIP installation. “Credit unions are looking at VoIP solutions as a way to save money and drive staff effectiveness,” said Dave Wordhouse, WESCO Net vice president of network technology. The VoIP services are being provided to credit unions nationwide, with the advanced management offered at no extra charge for WESCO Net-managed credit union clients ...


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