Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Symitar to use Adapt as unified contact center provider
OAK BROOK, Ill., and MONETT, Mo. (2/28/14)--Core-processing provider Symitar is partnering with Adapt Telephony Services for unified contact center services.
 
The terms of the deal will see Symitar market on behalf of Adapt, which has, in return, agreed to integrate member information of Symitar's clientele and focus on how those credit unions choose to communicate.
 
The pair hopes that this collaboration can "capitalize on the trend to offer advanced communication tools and choices to enhance the member service experience," according to a press release.
 
Adapt and Symitar have common credit union clients in North America. As a credit union-focused subsidiary of Jack Henry and Associates, Symitar has more than 830 credit union clients for its core processing platforms. Almost 100 credit unions in the U.S. use Adapt's software suite that manages telephone calls and text messages, faxes, email, chat clients, video, social media and other forms of online communication.


RSS print
News Now LiveWire
.@TheNCUA :Low-income CUs can expand services to members, train staff,collaborate for efficiencies w/more than $1M in grants awarded 2day
7 hours ago
.@CUNA joins 11 other financial service orgs urging @SenateFloor to take up #CISA to strengthen cybersecurity information sharing
8 hours ago
.@RedwoodCU and its staff donated a combined $5,100 toward AIDS Walk San Francisco. The CU is a longtime sponsor of the event.
8 hours ago
See the latest from @CUNA's CompBlog on Customer Due Diligence. http://t.co/rzOzDUpNMT
8 hours ago
New #FinCEN proposal would strengthen, clarify due diligence obligations for financial institutions. http://t.co/2yxVUXCrYA
8 hours ago