WESTBROOK, Maine (5/29/08)--Synergent, a subsidiary of the Maine Credit Union League, announced last week the launch of its Web-based database management program, CUTRAC (Credit Union Ticketing, Resolution and Change). The database aims to change the ticketing processes for Synergent’s 50 credit unions, said Nick Chasse, Synergent new account relationship manager. “CUTRAC allows credit unions to prioritize their incidents, so we know what is most important to them,” he said Communication between Synergent and credit unions will be sent primarily through e-mail. “This allows us to work as a team on issues, rather than one individual working on an incident from start to finish. It also allows staff to learn about all the incidents worked through the portal, including all steps toward resolution,” Chasse said.