TALLAHASSEE, Fla. (7/22/10)--The Member$MART online application hosted by the Corporate Synergies credit union service organization owned by Southeast Corporate FCU, VACORP FCU and Georgia Central CU is mid-way through an upgrade to a second generation multi-factor authentication (MFA) system. The effort to convert more than 4,000 users from nearly 800 credit unions to the new MFA product will provide additional security along with operational efficiency, the corporates said in a release. “Most members understand the environment we are in with heightened concern from the National Credit Union Administration and others surrounding high-risk transaction systems involving Gramm-Leach Bliley Act protected data or monetary transactions and appreciate the increased security with the new system,” said Steve Jones, Southeast Corporate director of product support. Southeast Corporate, Tallahassee, Fla., has converted most of its 2,600 users to the new system. VACORP FCU, Lynchburg, Va., is transitioning to the new platform this month. Georgia Central CU, Duluth, Ga., said its members will switch in August. “We were able to manage and limit increased call volume to 35% and handled the increase through cross training of added support from operations areas and by providing members good information and quick reference guides in advance,” Jones added. The three corporates collaborated, sharing support documents and processes for implementing the conversion. Because of increased fraud activity in financial services, the corporates are also using the opportunity to reinforce password best practices with their members.