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Total Member Care has 95 revenue growth in 2008
ST. PETERSBURG, Fla. (1/28/09)--Total Member Care, a PSCU Financial Services solution formerly known as Digital Dialogue, ended 2008 with 95% revenue growth, compared with 89% in 2007. Total call volume for the year was 2,271,400--compared with 1,699,300 in 2007. PSCU has hired 122 member service representatives, three trainers, seven account managers and eight information technology staff members because of the increase in demand. It plans to hire 200 more employees this year. Thirty-five credit unions have signed up for the solution since January 2008. Credit unions signing up recently for the solution include: Texas Dow Employees CU, Lake Jackson, Texas; State Employees CU, Linthicum, Md.; and Patelco CU, Merced, Calif. Financial Service Centers Cooperative, a credit union service organization, also signed a 10-year contract extension. PSCU Financial Services is based in St. Petersburg, Fla., and has centers in Phoenix and Detroit, Mich.


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