Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Total Member Care proves popular
ST. PETERSBURG, Fla. (9/7/10)--More than 270 credit unions use PSCU Financial Services’ Total Member Care Contact Centers. Fifty-four of those credit unions deploy the contact centers to obtain member opt-ins as required by Regulation E, which deals with overdraft services. Regulation E requires financial institutions, including credit unions, to obtain their members’ consent before charging them fees for overdraft services. The regulation was effective Aug. 15. In addition to opt-ins, 24 credit unions use the service for lending and new member enrollment, and 18 have the service for after-hours and overflow support. Contact centers are open 24 /7 and handle 17.4 million inquiries each year. Credit unions that outsource calls to the centers increase staff productivity, PSCU Financial Services said. Contact center staff handles account inquiries, balance transfers, password resets, loan applications, new member enrollment and account initiation. PSCU Financial Services is a credit union service organization in St. Petersburg, Fla.


RSS print
News Now LiveWire
NCUA re-schedules start of tomorrow's closed meeting to 9 a.m. ET. Open meeting still at 10 a.m. ET.
13 hours ago
.@lisamurkowski @SenatorEnzi @SenJohnBarrasso are latest to weigh in on NCUA risk-based capital proposal. See #NewsNow tomorrow for more
13 hours ago
Now up on News Now: Fed stays course on taper, interest rates http://t.co/6DntsW58vA
15 hours ago
Positive performance indicators and the potential for rising interest rates in @TheNCUA 's latest economic update. http://t.co/yptPbIGvnU
18 hours ago
The @CFPB has launched a nationwide effort to provide financial education. http://t.co/sF3FXHpv3k
19 hours ago