DULUTH, Ga. (12/12/12)--In February, Wright-Patt CU will begin using video technology that allows members to conduct remote, teller-assisted transactions.
Wright-Patt CU, Fairborn, Ohio, will begin testing 19 APTRA Interactive Teller units from NCR Corp. in branch lobbies and drive throughs and off-site locations.
APTRA Interactive Teller is part of an assisted service suite of solution, combining the best of video collaboration and remote transaction-processing technology on ATMs. Through Interactive Teller, members can connect and interact with a remote teller in a two-way audio/video experience.
The video tellers help reduce teller wait times during busy times of the day, offer teller services after the branch has closed, and add branch services in areas where the credit union does not have a branch presence, the company said.
Wright-Patt will install 12 walk-up units in branch lobbies and off-site locations, and seven additional units in branch drive-throughs.
Beyond talking to a teller, members can perform secure transactions without using a traditional ATM card. Like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits. The interactive teller can perform about 95% of all teller transactions and the usual product sales and service that a human teller provides, the company said.