GRAND RAPIDS, Mich. (7/8/13)--Two credit union service organization partners (CUSO)--Xtend Inc., based in Grand Rapids, Mich. and CU*South, based in Fairhope, Ala., recently integrated their bookkeeping services practices into a consolidated solution carrying the Xtend Shared Resources and Staff (SRS) brand.
The integration allowed for the transition of daily back-office support processes from CU*South to Xtend for roughly half of its core data processing credit unions. The other half would continue to be serviced by the CU*South staff, but under management oversight and training provided by Xtend.
"Until recently, our two back office teams were supporting our respective clients in parallel tracks even though we both leveraged the same CU*BASE core data processing toolset," said Scott Collins, president of Xtend. "We compared best practices, but each company focused on supporting its own customer-owners exclusively. When (CU*South CEO Leo Vaulin) reached out to me about combining forces, I saw it as an opportunity that both CUSOs could leverage to support our growing businesses."