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Xtend boasts best year yet
GRAND RAPIDS, Mich. (12/17/10)--Xtend Inc. had a special year in 2010, highlighted by the credit union service organization (CUSO) passing the $1 million sales mark for the first time. Preliminary numbers for the CUSO (for the fiscal year ending Sept. 30) reflected greater sales--1.33 million, a 47.6% increase for all of their business units. The largest hikes over 2009 results were seen at the Xtension Call Center ($406,000; up 107%), Communication Services ($157,000; up 79%), SRS Bookkeeping ($449,000, a 31% increase), Audit Link compliance-related services ($195,000; a 43% increase) and Mortgage Servicing ($99,000; a 21% increase). Xtend also reported a 37% overall revenue for its Member Reach e-messaging service, which delivered more than 3.5 million messages to members of 53 credit unions. Scott Collins, president of Xtend, said credit unions used Member Reach more this year to communicate regulatory changes and market new services.


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