Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
Xtension Call Center adds outbound member calls
GRAND RAPIDS, Mich. (7/31/08)--Xtension Call Center will handle both inbound and outbound member calls via its Member Reach Plus service, according to Xtend, a credit union service organization. The outbound call service works with Member Reach as another delivery channel, and helps ensure that all members are served. Member Reach Plus has delivered more than one million messages to members since 2006, Xtend said. Reports summarizing calls and providing statistics help leadership teams gauge the effectiveness of member contacts. The call center also frees up staff time. It manages about 1,400 outbound and 1,500 inbound calls each month. Xtend, owned by 45 credit union partners, is based in Grand Rapids, Mich.


RSS





print
News Now LiveWire
Delaware #CU growth noted in @DeBusinessTimes http://t.co/b11eaQo4CT
57 minutes ago
Data security legislation among FTC recommendations #NewsNow http://t.co/2pS3Te1RPS
2 hours ago
.@CUNA has written to @RepBlainePress and @BradSherman to express support for a privacy notice bill expected to be introduced today.
2 hours ago
.@AEAFCU,which operates under conservatorship of @TheNCUA, reports improved financial performance for 2014. Release: http://t.co/AUvBLXtQt0
2 hours ago
5 MI #CUs named @101Best list for 2014 @ConsumersCU @DFCUFinancial @LMCU @michiganfirstcu @msufcu #101BB #NewsNow http://t.co/o680Rtpdsv
2 hours ago