Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Xtension Call Center assists CU after fire
GRAND RAPIDS, Mich. (1/22/09)--The Xtension Call Center helped IBM Metro Employees CU serve members after a fire Nov. 22. Even though the credit union wasn’t an Xtend client yet, Xtension handled about 5,000 member service calls from its Grand Rapids, Mich., headquarters. The credit union has relocated to another building, but its phone system was damaged. Xtension will continue handling its members’ calls. “This was the first opportunity for us to test our disaster recovery stand-in service, and it was certainly a trial under fire,” said Xtend President Scott Collins. “The teams at the credit union, their core processor CU*Answers, and local credit union partners helped cushion the blow from this potentially devastating situation.” Xtend is a credit union service organization based in Grand Rapids, Mich. It provides technical, managerial, operational, marketing and consulting services to credit unions.


RSS print
News Now LiveWire
Even 1 step makes a difference in preparing for disasters #creditunions #NewsNow http://t.co/eFUmMJnIwA
5 hours ago
From today's @USATODAY front page, a shout out to #CreditUnions courtesy of @CUNA http://t.co/881vLPeECN
7 hours ago
Happy anniversary to the ATM! 45 years of self-service cash HT @GOBankingRates http://t.co/ycsm3GFwk5
8 hours ago
.@USATODAY print edition features #creditunion membership march to #100mm. Zoom in on lower left hand corner #NewsNow http://t.co/Xv8fyX7ces
9 hours ago
No special assessment for ASI member #creditunions in 2014. See #NewsNow http://t.co/NwL9eJwbiQ
9 hours ago