Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Washington
CFPB starts consumer hotline pilot program
WASHINGTON (2/8/13)--Thanks to a new pilot program, consumers in the Newark, N.J., area need only to dial 4311 on their phones to have their financial product questions or complaints answered by the Consumer Financial Protection Bureau's Office of Consumer Response. Newark residents already could access certain non-emergency city services by calling 4311.

"Through this coordination, we will be able to reach and to help consumers who may not have found us otherwise," CFPB Director Richard Cordray said Thursday.

The CFPB said that citizens living outside of Newark can reach the consumer response office by:
  • Visiting consumerfinance.gov/Complaint;
  • Calling the toll-free phone number at (855) 411-CFPB (2372) or TTY/TDD phone number at (855) 729-CFPB (2372);
  • Faxing the CFPB at (855) 237-2392; or
  • Mailing a letter to P.O. Box 4503, Iowa City, Iowa 52244.
The Office of Consumer Response screens consumer financial complaints, and in some cases sends the complaints on to the applicable financial institutions. The agency said it has received more than 130,000 consumer complaints since it began accepting them in 2012.  Companies are required to respond to the complaints within 15 days and in many cases must address the issues outline in the complaints within 60 days.

Consumers can monitor the status of their complaint to the conumser response team on the CFPB's homepage. Complaints received outside of the CFPB's direct examination and supervision authority are transferred to the appropriate prudential regulators for processing.

For the full CFPB release, use the resource link.
Other Resources

CFPB Release
RSS





print
News Now LiveWire
#Consumersentiment highest in 11 years @Umich January survey http://t.co/64ORm6b0Fc
3 hours ago
#creditunions teach #college students how to handle the plastic http://t.co/SYy24PSQmn
3 hours ago
How you might change how you bank in 2015 @Bankrate http://t.co/wRhQsyTvul
4 hours ago
#NewsNow Ohio, Ga. video: Merchants not watching your wallet http://t.co/7jc7rECKSF
4 hours ago
What will a viking raid? Town or your wallet? http://t.co/JJYXXAGk7g @OhioCreditUnion @GCUAGov #StoptheDataBreaches http://t.co/7jc7rECKSF
5 hours ago