ALEXANDRIA, Va. (2/12/13)--National Credit Union Administration Chairman Debbie Matz announced Monday that Joy Lee will assume the duties as ombudsman for the agency, effective immediately. Lee has been senior Federal Financial Institutions Examination Council advisor to the chairman.
Lee will succeed Moisette I. Sweat, who has been NCUA's Ombudsman since 2010.
"The ombudsman's role is to be the public's voice to NCUA leadership, and Joy will speak clearly and effectively," said Matz, announcing the change. "Joy has the skills and the knowledge of consumer protection issues and NCUA operations that will serve credit unions and the public well."
NCUA has elevated the position so the ombudsman will now be supervised by the executive director's office and report directly to the board. Until now, the ombudsman's duties were assigned to the Division of Consumer Compliance & Outreach, and reported to the Director of the Office of Consumer Protection.
Lee served in several senior staff positions at NCUA since first joining the agency in 1987 as an examiner. She was Region II associate Regional Director, Operations and Programs, and Director of Supervision for the Office of Examination and Insurance.
Lee has also filled the post of acting Director of the Office of Small Credit Union Initiatives.