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Member service will be focus of NCUA LICU webinar
ALEXANDRIA, Va. (1/14/13)--National Credit Union Administration staff will advise low-income credit unions on how they can improve and increase member service in an upcoming free webinar.

The webinar, entitled "Strategic Issues for Serving Low-Income Members," is scheduled to begin at 2 p.m. ET on Wednesday, Jan. 23.

During the webinar, NCUA Office of Small Credit Union Initiatives and Office of Consumer Protection staff will discuss:

  • How credit unions can strategically assess their current services to low-income members;
  • What changes can be made to improve services to low-income members; and
  • How the low-income designation can enhance their credit union's reputation and outreach.
NCUA representatives will also address the unique regulatory issues that LICUs using non-member deposits and secondary capital to serve the underserved may face.

Participants may submit questions ahead of the webinar by emailing The agency asks that participants use "Low-Income Strategies Webinar" in the subject line of their submitted questions.

To register for the webinar, use the resource link.
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