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NCUACUNA Tech Council set May 5 for online services webinar
WASHINGTON (4/8/10)--As revealed at the Credit Union National Association’s (CUNA’s) Governmental Affairs Conference in February, the National Credit Union Administration (NCUA) will partner with the CUNA Technology Council to offer a webinar to help credit unions improve online services. The NCUA announced yesterday the date for the co-hosted webinar is May 5. The webinar, slated for 2-3:30 p.m. (EDT), will feature featuring best practices in member technology solutions. It also will offer cutting-edge ideas for credit unions to better serve existing members and to attract new members—with a particular nod to attracting young, tech-savvy consumers. In announcing the webinar date, Matz said credit unions lag behind other financial services providers in offering certain electronic services, especially such things as portfolio management and mobile banking.” Yet, she added, credit unions that provide these services have significantly higher consumer satisfaction ratings than other institutions offering similar services. “Expanding online services will appeal to a new generation of consumers who want to pay bills online and check balances from their iPhones,” said Matz. “This webinar will help credit unions meet the needs of consumers who want a financial institution that’s always open, everywhere, electronically.” CUNA Councils Vice President David Rohn noted that the webinar will be divided into two sections: “First will be an overview of where credit unions are doing well: collaboration, remote deposit capture, channel normalization, image capture and settlement. Second we’ll look at some services and emerging areas that credit unions will need to focus upon in order to stay competitive: personal financial management, mobile banking, user interface, and social media.”
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