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Washington
New CFPB consumer survey on debt collection industry announced
WASHINGTON (3/13/14)--The Consumer Financial Protection Bureau has announced plans to conduct a mail survey of consumers to learn about their experiences interacting with the debt collection industry.
 
The CFPB has named debt collection as a major focus since 2012.
 
The new survey will ask consumers about:
  • Their experiences with debt collectors;
  • Whether they recognized the debt that was being collected; and,
  • The nature of their interactions with the debt collectors.
It will also ask about preferences for how consumers prefer to be contacted by debt collectors, consumer opinions about potential regulatory interventions in debt collection markets, and about their knowledge of their legal rights regarding debt collections.
 
Use the resource link to read a CFPB Notice and Request for Comment that was recently published in the Federal Register.  Written comments must be received by May 6.
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