We welcome any questions or comments you have. We are available from 8-4:30 CST, M-F. We can be reached at
1-800-356-8010, press 0 to reach a representative, or email
Most orders are shipped UPS ground and you can expect to receive your order in approximately 5-7 working days. If
you need a package sooner, please indicate the shipping method. CUNA accepts no liability for orders that do not meet shipping estimates.
Invoicing and Payment
Invoices will be sent to the credit union once the product has been shipped. Payment is due upon receipt of the
invoice. Payment can be sent in the form of check, credit card (VISA or MasterCard), or ACH.
Product returns are accepted for physical products only, within 30 days of receipt of your order, and must be in the condition
they were sent to you in. The Credit Union National Association will reimburse the individual the full cost of the returned item only. Freight
will be paid by you. Please call or email (see below) prior to returning the merchandise to obtain shipping information.Call or email us prior to sending us the return at:
No credit will be issued for unauthorized returns. Please ship your returned package via a tracking ship method. Sorry, no C.O.D. returns will
Please send all returns to:
1780A Crossroads Drive
Odenton, MD 21113
Please enclose a copy of the original packing slip with the return, indicating on the reverse of the packing slip the reason for the return. If
you do not have the original packing slip, please include something with your order number noted.If the merchandise was shipped to you in error or arrived damaged or defective, we will issue a call tag for the item to be picked up at no cost
A proof will be provided to you within 48-72 hours of receiving the request. After you have approved the proof in writing, your order will then
be shipped within 10-12 business days. Custom orders cannot be returned unless damaged or defective. Custom orders (i.e., statement stuffers,
drive up envelopes, etc.) can have an over run or an under run of 5-10%. You agree to pay for actual quantities.
materials are copyright protected. CUNA trademarks are proprietary.
No part of any product or service may be shared, reproduced, transmitted, or stored
by any means, without the prior written permission of the copyright/trademark
owner. CUNA grants the purchaser the right to use the product/service for
its internal use only and for no other purpose.
The products/services provided by CUNA are
designed to provide accurate and authoritative information in regards to the
subject matter covered. However, neither CUNA nor any of its affiliates
or their respective employees make any express or implied warranty, or assume any
legal liability or responsibility for accuracy, completeness, or usefulness of
any information, or adequacy for a particular purpose. They are sold “As
Is” with the understanding that CUNA, is not engaged in rendering legal,
accounting, or other professional services. If legal advice or other
expert assistance is required, the services of a competent professional person
should be sought.