CUNA offers training, networking opportunities and resources to help operations, sales & service professionals increase the efficiency and effectiveness of their credit union in order to make a more powerful impact for their members and the movement.
Transform Your Credit Union's Culture
CUNA Creating Member Loyalty™
Transform your credit union into a sales and service powerhouse through changes at both the individual and organizational level and cultivate a culture that exceeds members’ expectations and increases bottom-line sales. Through planning, implementation and evaluation, CUNA Creating Member Loyalty not only initiates a transformation, it provides the framework and tools to sustain and grow your sales and service culture.
Take Your Member Experience to the Next Level
CUNA World-Class Service Leadership Institute
Experience the power of a high-octane service culture. Gather exclusive insight into techniques to stay ahead of the curve and transform your credit union's service culture from good to great.
CUNA Sales & Service Culture Institute
Create a sales culture that ensures both your members and your credit
union are taken care of. Explore blended methods
of sales and service strategies to create a value-driven sales culture that will
boost sales, without sacrificing service.
People. Passion. Process
CUNA FUSE: Branch Operations & Business Development School
This one-of-a-kind conference will break down traditional barriers between branch operations and business development, inspiring attendees to discuss and discover innovative ideas for fueling growth and streamlining efficiencies at the credit union. Interact with other credit union professionals, explore blended approaches to job duties and take your leadership skills to the next level!
Connect with Peers
Gain operational support, with a credit union touch.
CUNA Operations, Sales & Service Council
No one understands the challenges you face like your credit union peers. Join a community of 750+ credit union leaders to build value, execute strategies and optimize your performance.
CUNA Operations, Sales & Service Council Conference
Network with inventive operation, sales and service professionals to discuss ideas enhance the way credit unions operate and return to your credit union revitalized and inspired.
Rely on CUNA's training materials and events to stay up-to-date on topics ranging from bank secrecy act compliance and disaster recovery to call center service skills and mergers.
Webinars, Audios & eSchools
In this every-changing environment it is crucial for your credit union and staff to stay on top of changes within the industry. CUNA's publications go beyond the daily news, providing expert insight and informative content necessary for optimal success.
Credit Union Front Line Newsletter
Credit Union Magazine