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Operations, Sales & Service

Trail-blazing operations drive culture and shape strategy to unite staff and grow membership.

CUNA offers training, networking opportunities and resources to help operations, sales & service professionals increase the efficiency and effectiveness of their credit union in order to make a more powerful impact for their members and the movement.

Feel the pulse.

Knowledge is not power. The application of knowledge is power. Having technology at your fingertips isn't enough. You need to be able to leverage it across your credit union to connect systems, customize processes, incorporate programs, manage relationships, reach members and maximize potential. RESOURCES: CUNA Operations, Sales & Service Council & Conference, CUNA Strategic Services, CUNA Professional Development (CDP Online), CUNA Training on Demand™, CUNA Technology Spending Report

Schools & Conferences

Additional Resources

CUNA Sales & Service Culture Institute
October 26-28, 2015 • Madison, WI

CUNA World-Class Service Leadership Institute  
May 23-25, 2016 • New Orleans, LA

CUNA FUSE - Branch Operations & Business Development School
August 15-18, 2016 • Las Vegas, NV

CUNA Operations, Sales & Service Council Conference
Sept. 28-October 1, 2016 • Las Vegas, NV

CUNA Creating Member Loyalty
Sneak Preview!

Credit Union Magazine

CUNA News Now


CUNA Professional Development Online (CPD Online)

CUNA Seminars in a Box™ for Staff

CUNA Training Bundle

Credit Union Front Line Newsletter

CUNA Product Knowledge Program

Process Analysis & Optimization

CUNA Strategic Services



CUNA Schools & Conferences
Feel the Pulse Trail-Blazing Ideas for Operations