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Operations, Sales & Service

Trail-blazing operations drive culture and shape strategy to unite staff and grow membership.


CUNA offers training, networking opportunities and resources to help operations, sales & service professionals increase the efficiency and effectiveness of their credit union in order to make a more powerful impact for their members and the movement.

Harness trends.

An effective operations strategy is built on the basis of industry trends, current events and constantly changing issues that affect your credit union. Don't miss out on critical insights to handle your daily demands. Harness the latest, greatest and most powerful operations ideas and tools.

Schools & Conferences


CUNA Governmental Affairs Conference 
March 8-12, 2015 • Washington, D.C.

CUNA Regulatory Compliance School 
April 12-17, 2015 • Las Vegas, NV

CUNA World-Class Service Leadership Institute  
May 18-20, 2015 • Phoenix, AZ

CUNA Payments Roundtable  
June 1-2, 2015 • New Orleans, LA

CUNA Certified Financial Counselor School  
Part 2: June 22-25, 2015 • Madison, WI

America's Credit Union Conference and World Credit Union Conference  
July 12-15, 2015 • Denver, CO

CUNA FUSE - Branch Operations & Business Development School  
August 17-20, 2015 • Seattle, WA

CUNA Sales & Service Culture Institute  
October 26-28, 2015 • Madison, WI

 CUNA Creating Member Loyalty 
 Sneak Preview!

Credit Union Magazine

CUNA News Now

CUNA Pressing Economic Issues Series



CUNA Seminars in a Box™ for Staff

CUNA Training Bundle

Credit Union Front Line Newsletter

CUNA Product Knowledge Program

Process Analysis & Optimization

Webinars, Audios and eSchools


CUNA IRA eSchool (recorded) 
Available until December 31, 2015

Process Optimization - Merging Operational Efficiency with Sales and Service webinar (recorded) 
Available until December 19, 2014






CUNA Schools & Conferences