CUNA: Business Communication Skills course (online)

Training And Events

Business Communication Skills course (online)

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Also Available
Earn Credit
About CUNA
Courses

A1003

Mar. 13, 2013

Good communication helps members get the right information in ways that they can understand and use. That means great member service at your credit union. Excellent communication also benefits your career ' it helps people see you as caring, competent, and confident. In these interactive courses you'll learn to communicate in ways that get things done effectively and enhance your career opportunities.

This course is part of the CUNA CU Advance program through CUNA CPDOnline and contains individual courses for $35 each.

Basic Communication Concepts (A1003A)
Communicating the 3 Cs (A1003B)
Advanced Verbal and Nonverbal Skills (A1003C)
Telephone Communication Skills (A1003D)
Communicating Effectively with Difficult People (A1003E)

Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

Estimated length of course: Each individual course is 20-30 minutes.

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A1003

Mar. 13, 2013

A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

Basic Communication Concepts:

Describe the importance of effective communication
Communicate that you are caring, competent, and confident in all your contacts
Explain the communication process
Avoid and overcome communication breakdowns
Comprehend four important communication principles

Communicating the 3Cs:

Project that you are caring, competent, and confident (the "3 Cs") through verbal communication
Project the "3 Cs" through nonverbal communication
Use active listening skills
Apply communication skills when referring, cross-selling, and maintaining member confidentiality

Advanced Verbal and Nonverbal Skills:

Use your voice effectively
Avoid speech habits that reduce your credibility
Improve pronunciation
Avoid the most common grammatical mistakes

Telephone Communication Skills:

Distinguish telephone communication from face-to-face communication
Overcome limitations of telephone communication
Convey professionalism through words and procedures in basic telephone contacts
Develop specific telephone skills

Communicating Effectively with Difficult People:

Set up the environment for good communication
Obtain the information you need to solve the members problem
Convince the member you are on his or her side
Avoid escalating the problem into a major conflict
Work with the member to come up with a solution
Use techniques for saying no, dealing with minor irritations, making referrals, and dealing with verbally abusive members

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A1003

Mar. 13, 2013

Also available in print.

See a full CUNA course listing.

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A1003

Mar. 13, 2013

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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A1003

Mar. 13, 2013

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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