CU Sales Inquiring and Listening course (Training on Demand)

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FC103P

Dec. 27, 2012 

Understanding members' financial needs and goals begins with strong listening skills and the right kind of questions. This Training on Demand course encourages using communication to begin a dialogue and build a relationship with members to better understand their situation. By using these practices you will better serve your members by recommending the right products and services to meet their needs.

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Estimated Length of Course: 25 minutes

This is a CUNA Training on Demand course.

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FC103P

Dec. 27, 2012 

After this Training on Demand course, participants will be able to:

  • Define a model for effectively listening to members
  • Identify the difference between closed- and open-ended questions
  • List the five steps of asking a question
  • Identify good listening behaviors— such as nonverbal communication, exhibiting empathy, and using eye contact

With each CUNA Training on Demand purchase, you will receive five online exams through CUNA CPDOnline. Exam instructions will be provided after your order is processed.

Additional exams can be purchased for $24.50 each.

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FC103P

Dec. 27, 2012 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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FC103P

Dec. 27, 2012 

CUNA Training on Demand is a downloadable training tool that provides a 30-45 minute presentation. Order the training you need when you need it, and use it as frequently as you want.

With each CUNA Training on Demand purchase, you will receive five online exams through CUNA CPDOnline. Exam instructions will be provided after your order is processed. Additional exams can be purchased for 24.50 each.

CUNA CPDOnline members receive access to all CUNA Training on Demand courses and exams included in their membership.

CUNA Training on Demand purchases are delivered immediately upon purchase and therefore NON-refundable. If you are unable to download the Training on Demand presentation or need assistance, please call 800-356-8010, press 3.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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