The call center is crucial to the success of your credit union, but it is often overlooked in regards to training. This course presents tips and techniques for enjoying your job and relating effectively with members, while dealing with repetitive tasks. Learn how to manage calls efficiently while presenting a positive, professional image to members. Additionally, you will learn about tools and technology that can help make call management at your credit union more successful and how to handle special situations with ease.
This course is part of the CUNA CU Advance program through CUNA CPDOnline and contains individual courses for $35 each.
- Today's Call Center (A1027A)
- Positive Communication Skills (A1027B)
- Dealing with Repetitive Tasks (A1027C)
- Tools and Technology (A1027D)
- Handling Special Situations (A1027E)
- Call Center Coaching (A1027F)
Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.
Estimated length of course: Each individual course is 20-30 minutes.