CUNA: Communications Skills Teller and Member Service Handbook (print)

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Communications Skills Teller and Member Service Handbook (print)

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22644

Mar. 13, 2013

Communication Skills Teller & Member Service Handbook

This handbook helps tellers and member service representatives communicate effectively with people of differing backgrounds, ages and personalities. It offers real-life examples, and it helps tellers deal with those who may be irate or abusive, bossy or critical, upset or confused. It gives guidance on communicating with senior citizens or persons who may have special needs. The book gives tips on how to remain poised in any given situation. It helps staff learn how to create a positive working environment and become part of the credit union team. Communication Skills is designed for member-service staff, and it is useful to everyone who wants to become a more effective communicator!

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22644

Mar. 13, 2013

For the best value, order the Teller Handbooks Kit (Includes CU Teller Handbook and the Teller & Member Service Handbooks: Check and Share Drafts, Communication Skills and CU Accounts). Call 800-356-8010, press 3 to order the set for $91. Stock #F-23299

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22644

Mar. 13, 2013

CUNA books and eBooks provide your staff and board with great choices for professional development and continuing education. Have the flexibility to train your staff whenever and wherever training is needed.

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