Consumer lending is a core service for members and a primary source of revenue for your credit union. Whether members apply for credit online, over the phone, or in person, the lending process involves: application, interview, underwriting, closing and monitoring loan performance. In this module, you will explore basic classifications and terminology of consumer credit and the relationship between loan agreements and pricing. Additionally, you will examine various consumer lending laws and regulations to ensure that your credit union is offering fair and equitable access to credit, to all members. Finally, you will discover how to take service to the next level by recommending additional products and options that can help members achieve their financial goals.
This is a CUNA CU Advance course through CUNA Professional Development Online (CPD Online) and contains individual courses for $35 each.
Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 5 courses can be purchased for $24.50 through CPD Online.
Estimated length of course: Each individual course is 20-30 minutes.