Empower tellers, call-center staff and MSRs to improve service and sales.
Day in and day out your front-line staff represent your credit union and help members with their needs. Engage and educate your front-line staff, empowering them to improve their sales and service with Credit Union Front Line Newsletter. It’s packed with sales strategies, risk-management tactics, and real-life examples of outstanding member service.
Every subscription includes six copies of each monthly issue, making it a very affordable educational tool. It's like getting six subscriptions for the price of one!
Credit Union Front Line Newsletter offers valuable training on:
- Protecting the credit union from counterfeit currency, check fraud, and identity theft
- Mastering effective communication skills Reducing stress and maintaining a work/life balance
- Dealing with difficult members or staff Recognizing sales opportunities
- Understanding need-to-know regulations
- Preparing for robberies and other emergencies
- Taking advantage of career opportunities