CUNA: Encouraging and Instilling Member Service in Others course (print)

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Encouraging and Instilling Member Service in Others course (print)

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S1318

Mar. 14, 2013

Individuals who are responsible for leading, managing, or supervising a team will benefit from this course. It focuses on understanding how teams are motivated, and how to maintain strong team relationships. Topics include creating organizational change, setting clear team performance targets, team motivation, and building trust.

This course is part of the CUNA STAR program.

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S1318

Mar. 14, 2013

A comprehensive exam is included through CUNA CPDOnline. Additional exams can be purchased for $24.50 each.

Member Service in Today's Environment:

Recognize current trends impacting the credit union industry
Identify four challenges teams face
Specify three qualities of exceptional teams
Recognize three benefits of exceptional teams

Building Teams Through Communication and Trust:

Communicate your teams connection to your credit unions vision
List four steps to measure and track performance goals
Define four tactics to communicate effectively with your team
Distinguish between actions involving ethical behavior and accountability in the workplace

Creating Enthusiasm for Learning and Improvement:

Identify leadership actions that demonstrate enthusiasm for learning
Cite four behaviors that engage the team in learning or improvement
Recall how to guide team members for each staff development level
Recognize how to engage your team members in the change process

Encouraging Cooperation in Others:

Cite examples of leadership actions that support teamwork
List four practices that sustain effective teams
Recognize behaviors that promote equitable treatment of team members
State practices that help managers delegate tasks

Motivating Service Excellence in Others:

Identify actions that instill passion for service excellence
Describe four behaviors that support your teams efforts in service excellence
Identify activities that develop a passion for continuous improvement
Recognize three steps you can take to maintain positive momentum as the team matures

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S1318

Mar. 14, 2013

Also available through CUNA CPDOnline.

See a full CUNA course listing.

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S1318

Mar. 14, 2013

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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S1318

Mar. 14, 2013

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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