As a credit union employee, you provide valuable services to members on a daily basis. A cornerstone of your member service efforts is financial education, which is especially critical during uncertain economic times. In this module, you will learn about the economys effect on credit union products and services and the importance of financial counseling and education. You will explore the topic of financial management and learn techniques for helping members budget, save and manage their money, and use their credit wisely. Additionally, you will discover how to communicate, empathize and assist members experiencing severe financial problems. Finally, you will learn why the credit union philosophy of "people helping people" is critical, particularly in tough economic times.
This module contains 6 online courses:
- National, Local and Personal Economies(A1029A)
- Budgeting Basics(A1029B)
- The Savings Habit(A1029C)
- Understanding Consumer Credit(A1029D)
- Helping Members with Severe Financial Problems(A1029E)
- Member Service More Than Ever(A1029F)
This course is a recommended course in the following learning plans:Branch ManagerMember Service RepresentativeTellerHead Teller
This course is part of the CUNA CU Advance program.