Basic Record Filing and Maintenance:

• Understand file correspondence and loan documents in member files
• Know how to input and maintain all verbal and written collection documentation
• Identify regulations that apply to loan filing and maintenance
• Describe technologies used for filing and maintaining loan records
• Explain your credit unions policies and procedures for maintaining loan records

Loan Documents Overview:

• Describe typical loan documents and terms
• Identify information to be maintained in the loan log for all loan applications
• List the documents that must be maintained for all approved loans and rejected loans
• List documents to maintain in paid loan files
• Explain loan policies and regulations regarding electronic or digital versions of documents that were originally in hard copy or paper-based form

File Retention Policies and Procedures:

• Outline the information on loan applications that must be retained by the credit union
• Identify federal laws and regulations relating to loan file retention
• Identify standard credit union policies for loan file retention
• Describe methods for purging and destroying out-of-date loan documents
• Explain employee responsibilities in safeguarding confidential member information

Loan Documents as Member Service Tools:

• Identify loan documents and files that provide quick answers to member questions
• Explain laws and regulations regarding release of confidential information
• Explain common credit union policies regarding requests for approval status, loan balances, and payoffs
• Describe common member requests for loan information and how you can meet those needs

Loan Auditing:

• List the reasons for conducting an internal loan audit
• Explain what is contained in a typical credit union loan policy manual
• Identify errors in loan policy reconciliation
• List the steps involved in performing an audit of the credit unions loan documents
• Describe how to test the integrity of data on the loan accounting system