Member Accounts:

• Explain why a thorough knowledge of credit union products and services is necessary
• to do your job well
• Explain the purpose of common credit union products and services to meet members
• financial needs
• List the steps to take when completing a membership application and verifying
• identity of new members
• Define the various forms of account ownership
• Explain the difference between active, dormant, and closed accounts
• Describe the importance to members and the credit union of providing account disclosures

Savings Account:

• Describe the characteristics of a basic share account
• Explain how dividends are calculated on share and other savings accounts
• Describe the advantages of share certificates to members
• List the features that make money market accounts a "hybrid" product
• Describe the purpose and features of retirement accounts
• Define specialized savings accounts

Checks and Share Draft Accounts:

• Explain the advantages of share draft accounts
• Describe the basic features of share draft accounts
• List the steps to take when signing up members for debit card access to their share draft account
• List the benefits of direct deposit and overdraft protection
• Describe the types of fees and charges for services related to share draft accounts
• Explain how share draft accounts benefit your credit union

Fundamentals of Lending:

• Describe how credit unions design their loan programs to benefit members
• Explain the difference between open-end and closed-end lending and between secured and unsecured loans
• Describe how credit reports and scores are used to make loan decisions
• Describe the advantages of mortgages and home equity loans from the credit union
• List the benefits of credit insurance products to protect members
• Identify the information that must be disclosed to borrowers about the cost and terms of credit

Electronic Member Services:

• List the types of transactions members can perform over the Internet
• Describe the range of services credit unions offer to members over the phone
• Describe recent advances in ATM/kiosk services
• Identify how credit unions can use mobile technology to meet members needs
• Describe how credit unions serve members through shared branch and ATM networks
• Explain how electronic services add to traditional ways of serving members

Additional Credit Union Services:

• List the forms of financial education credit unions provide to members
• Explain the benefits and uses of money orders and travelers checks
• Define financial services credit unions may offer through CUSOs and other business partners
• List the types of services credit unions may offer for business and nonprofit organizations
• Describe how other services such as safe deposit boxes, public notary, and gift cards benefit members and the