A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.
Introduction to Managing Todays Employee:
- Recognize the generations existing today and characteristics of each
- Identify two generational differences within employee groups
- Describe four employee challenges facing managers today
- Recognize key staff members from ABC Community Federal Credit Union
Managing Employee Performance:
- Recognize four components of an effective performance review
- Apply SMART goal-setting techniques to individual performance goals
- Identify and document performance issues in a timely and efficient manner
- Manage performance issues effectively, using a five-step process
Managing Employee Success:
- Assess and describe corporate strategy specific to your credit union
- Identify competencies needed for your credit unions future success
- Understand three types of employees and their advancement potential
- Recognize behavioral-based interview questions
- Outline developmental goals to move employees through the four stages of success
Building Your Bench:
- Use a four-step process to assess the individual talents of your team
- Design valuable training plans for new and existing staff
- Identify six characteristics of a trusted leader
- Recognize how diversity can benefit the credit union
Employee Retention:
- Identify the importance of motivation and recognition in employee retention
- Recognize the difference between managing, coaching, and mentoring and how each can be used effectively
- Outline two factors that contribute to positive performance results
- Describe the changing marketplace and the impact these changes have on employee retention
HR Law and Todays Employees:
- Recognize aspects of the Fair Labor Standards Act
- Understand effects of the Family and Medical Leave Act
- Identify other federal laws affecting the workplace
- Address compliance issues correctly and confidently