Conflict is inevitable in the workplace. An effective manager knows how to keep conflict from getting personal by focusing on the core issues and helping employees move toward resolution. Whether you are a new or seasoned manager, these interactive courses will arm you with the tools necessary for creating a positive atmosphere where rapid conflict resolution is prevalent.
This course is part of the CUNA CU Advance program through CUNA CPDOnline and contains individual courses for $35 each.
- The Nature of Conflict (a1016a)
- Types of Conflict (A1016b)
- Organizational Culture and Conflict (A1016c)
- Acting to Resolve Conflict (A1016d)
- Applying Conflict Prevention Tools (A1016e)
Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.
Estimated length of course: Each individual course is 20-30 minutes.