Resolving Employee Conflict course (online)

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A1016

May. 24, 2013 

Conflict is inevitable in the workplace. An effective manager knows how to keep conflict from getting personal by focusing on the core issues and helping employees move toward resolution. Whether you are a new or seasoned manager, these interactive courses will arm you with the tools necessary for creating a positive atmosphere where rapid conflict resolution is prevalent.

This is a CUNA CU Advance course through CUNA CPDOnline and contains individual courses for $35 each.

Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 5 courses can be purchased for $24.50 through CUNA CPDOnline.

Estimated length of course: Each individual course is 20-30 minutes.

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A1016

May. 24, 2013 

A comprehensive exam for all 5 courses can be purchased for $24.50 through CUNA CPDOnline.

The Nature of Conflict

  • Describe two common perceptions of conflict
  • Cite four benefits of dealing with conflict effectively
  • Recognize common symptoms of conflict
  • Identify five primary sources of conflict

Types of Conflict

  • Explain how life roles contribute to intrapersonal conflict
  • Compare three types of interpersonal conflict in the workplace
  • Describe the role of emotions in conflict
  • Identify one coping strategy for each type of conflict in the workplace

Organizational Culture and Conflict

  • Identify five elements of organizational culture that contribute to conflict
  • Describe the fundamental communication process and its relationship to conflict
  • Explain three ways to generate organizational excitement
  • Describe two key roles leaders play in impacting organizational culture

Acting to Resolve Conflict

  • Identify three roles past experience can play in conflict resolution
  • Explain four traditional approaches to conflict resolution
  • Describe three ways to prepare for successful conflict resolution
  • Discuss the importance of using interest-based bargaining to resolve conflict

Applying Conflict Prevention Tools

  • Describe three major factors that cause organizations to be a party in conflict
  • Explain SMART goals and their importance to conflict prevention
  • Identify four areas of exposure to conflict in the employment relationship
  • List three conflict avoidant policies or practices
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Buy Now $35.00
Please view cart for pricing
and product options

A1016

May. 24, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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A1016

May. 24, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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