A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.
The Latino Culture and Your Credit Union:
- Cite three key reasons why Spanish-speaking skills are important to credit unions
- Explain the importance of serving the Latino market
- List the types of transactions you may perform for Spanish-speaking members
- Identify two opening and two clarifying phrases to assist in conversations with Spanish-speaking members
- Use opening and clarifying phrases to assist in conversations with Spanish-speaking members
Spanish Foundations and Member Greetings:
- Recognize and recite the letters of the Spanish alphabet
- Distinguish between accurate and inaccurate pronunciation of Spanish words
- Recognize and correctly pronounce basic member greetings
- Respond appropriately to member greetings
- Translate basic greetings
Basic Credit Union Terms and Phrases:
- Distinguish between masculine and feminine nouns
- Identify and use basic credit union terms
- Recognize and recite basic member service phrases
- Match English and Spanish terms and phrases
- Translate basic credit union terms and phrases
The Spanish Calendar:
- State the days of the week
- Recite the months of the year
- Name the seasons of the year
- Recognize and recite basic Spanish numbers
- Translate time and timing
Numbers Coins and Currency:
- Recognize and recite Spanish numbers
- Identify and verbalize Spanish words for coins and currency
- Use and verbalize numbers, coins, and currency
- Calculate amounts and communicate results to members
Transactions with Spanish-Speaking Members:
- Gather personal information
- Acquire appropriate identification
- Discuss account information
- Explain credit and loan applications
- Identify additional resources