A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.
Recognizing the Importance of Technology:
- List and define typical credit union technologies
- Explain the four purposes of technology in credit unions
- Name four types of member financial needs met with technology
- Identify three information technology policies and their purposes
- Describe three information technology review processes
Putting Members at the Center of Their Finances:
- Explain why and how credit unions are using technology to move toward member centric service
- Define Customer Relationship Management (CRM) and the role of front-line employees in CRM
- Identify four technologies used to support CRM
- Illustrate how credit unions use MCIF's to provide targeted cross-selling opportunities
- Discuss how credit unions are using credit scores to speed up loan processing
- Articulate how credit scores are used to pre-qualify members for special loan and investment offers
Using 21st Century Lending Centers:
- Define Internet lending, its advantages, and understand how online loans are processed
- Explain the benefits of a 24/7 lending call center and how it helps credit unions improve member service
- Discuss why credit unions need to develop relationships with dealers of indirect lending software
- Describe three characteristics of an indirect lending system
- Explain what loan origination software is and its capabilities of integrating with other core credit union technologies
ATMs Debit Cards and Credit Cards:
- Describe the benefits and innovative uses of ATMs in todays credit union
- Identify two ways to assist members with ATM surcharging
- List three common problems members have using debit cards, and help members understand the differences between PIN and signature based transactions
- Explain three types of stored value cards available to members, and the benefits associated with them
- Describe the various types of fraud being perpetrated in the card payment industry, and the technologies credit unions are using to manage this fraud
Understanding Internet Financial Services:
- Describe how members access their accounts and services through online banking
- Identify the purpose and benefit of the credit union Web site
- Explain how encryption provides a secure connection between the member and credit union's secure Web pages
- Show members how they can check their browsers to assure a secure connection
- Describe multi-factor authentication and how it protects your credit union and members
Keeping Pace with Innovation:
- Discuss why it's important to stay informed about evolving technologies, and how technology makes your work easier
- Recommend three ways to increase the level of technology literacy in your credit union
- Identify three biometric technologies available to credit unions, and discuss the benefits and barriers of biometric technology
- Discover how PDA's, smart phones, and other wireless devices are used in the financial services industry
- Describe the online account opening process for new members