Using Communication Skills During Financial Counseling course (print)

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Communication skills are an essential part of delivering effective financial counseling. Concepts and strategies that enhance communications with the member are covered in this module. Members in financial trouble often need referrals to other sources of assistance within your community. This module also provides information about networking with these agencies for effective member referrals.

Chapters:

  1. Patterns and Perceptions
  2. Entering the Member's World
  3. The Counseling Relationship
  4. Skills and Techniques for Counseling Sessions
  5. The Counseling Process
  6. Education and Involvement for Problem Prevention

This course is part of the CUNA Credit Union Financial Counseling Certification Program.

Third Edition, Released April 2014

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27567

 

In this module, you will learn to:

  • Recognize the importance of having a full understanding of the member's financial situation, and ensuring that the member's perception and the counselor's perception are alike
  • Recognize the importance of helping members understand that changing their habits and attitudes towards financial issues is essential
  • Explore a six-step process for counseling members
  • Examine the seven communication skills and the six examination techniques that help counselors build trust with the members they are counseling
  • Identify three approaches for helping members outline opportunities for change
  • Create preventative education opportunities for the credit union's membership

One complimentary exam is included with this module. Additional exams can be purchased for $30.00 each.

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CUNA Financial Counseling Certification Program (FiCEP) develops credit union counseling professionals to guide members through future financial situations and enables all credit union staff to become more confident in helping members. Attendees may earn credit toward their Certified Credit Union Financial Counselor (CCUFC) designation upon successfully passing all exams associated with Parts 1 & 2.
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27567

 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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