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Proctored Exam Procedures

The following guidelines have been established to make the proctored testing process as easy as possible. If you have any additional questions or concerns, please read more about our frequently asked questions.

Preparing for Your Test

While reading modules, there are online self-quizzes to assess your understanding of the content read in the chapters. Remember to bookmark this address for future use.

Choosing a Proctor

Students are required to arrange for their own proctors and test locations. During your conversation with prospective proctors, be sure to let them know you are allotted two hours to complete the exam.

An acceptable proctor may be:

  • Directors, coordinators, or their representatives at a university or junior college in the counseling or educational services department
  • Registrars, deans, or professors at a university or junior college
  • High school principals or counselors
  • Certified librarians in a supervisory position
  • Local directors of educational services
  • A designated representative from your credit union league office

Your proctor CANNOT be someone from your credit union.

Fees associated with a proctor and testing are the responsibility of the student. If the testing is conducted during regular business hours, there is often only a minimal charge, if any. Be sure to consult with the proctor and testing facility in advance about the fees.

For most programs, you can choose to take either a paper test or take the test online.

Requesting a Paper Exam

After you have made arrangements for your proctor and chosen an exam site, you may request your exam.

To request your exam, complete the Proctored Exam Request Form. Once you have completed the form, click on submit to process your request. The exam booklet will be sent to the proctor at the mailing address you provide on the form.

To ensure that your proctor receives the testing materials in time for your exam date, place your order at least four weeks prior to your scheduled exam date to allow for processing and mailing time.

All exams may be ordered at one time (CCUFC and CUCE), as long as you have made the appropriate arrangements with your proctor.

Requesting an Online Exam

After you have made arrangements for your proctor and chosen an exam site, you may request your exam. To request your online exam, complete the Proctored Exam Request Form. Once you have completed the form, click on submit to process your request. The exam information will be sent to the proctor at the email address you provide on the form.

To ensure that your proctor receives the testing materials in time for your exam date, place your order at least four weeks prior to your scheduled exam date to allow for processing and mailing time.

All exams may be ordered at one time (CCUFC and CUCE), as long as you have made the appropriate arrangements with your proctor.

Ordering Additional Exams

If you are sharing a module with other credit union staff members, you will need to order an additional answer sheet for each individual by calling CUNA Member Services at 800-356-8010, press 3 or by ordering online. Each additional exam is $30. Or, you may indicate on the request form that you do not have an answer sheet and one will be sent with the exam and your credit union will be invoiced accordingly.

One Week Prior to the Exam

We recommend that you call your proctor at least five business days prior to your exam time and date. This way you can ensure that your exam has arrived and verify that your proctor has received the correct exam. If problems or questions arise, call CUNA immediately at 800-356-9655 ext. 4131 or ext. 4072.

To make the most out of your experience, please ensure that each computer on which you plan to take online exams meets these system requirements prior to the test date.

On the Day of the Exam

Each exam will consist of multiple-choice true/false questions. No tests or course notes may be used during the testing.

The exam booklet will be provided by your proctor. Remember to take your answer sheet along with you to your exam site if you indicated on the request form that you had one. If you indicated on the request form that you did not have an answer sheet, one will be sent with the exam and your credit union will be invoiced accordingly.

Verify all sections of the paper exams are completed correctly. This will minimize delays with grade processing.

Retake Exams

Retake exams should be ordered immediately to allow for processing and mailing time.

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