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Credit Union Financial Counseling Certification Program Frequently Asked Questions

Who should use FiCEP?
FiCEP is designed for credit union staff who work in the financial counseling, collections, and loan departments, or any other staff members who are committed to helping members gain control of their financial future.

How does FiCEP work?
FiCEP is a self-study learning program, so you can complete it at your own pace, on your own schedule. There is no time limit for completing all the modules or exams.

You may choose to read a few modules which fit your learning needs or complete all eight modules and exams to receive the Certified Credit Union Financial Counseling (CCUFC) designation.

What if my credit union wants multiple staff to certify?
If your credit union wants multiple staff to become certified, your credit union can share the modules among the staff. Please note, you will receive one complimentary exam code with each module ordered. Once the complimentary exam code has been used, you may indicate on the request form that you do not have the answer sheet. One will be sent with the exam, and your credit union will be invoiced $35 per exam.

Does my proctor need to provide CUNA any information?
Yes, for paper exams, CUNA will send your proctor a proctor agreement that needs to be signed and returned with your completed exam. This agreement will be mailed to your proctor along with your exam booklet. For online exams, the proctor will be required to accept the terms of the proctor agreement upon entering the exam password. See additional information about Proctored Exam Procedures.

What fees are associated with a proctored exam?
Fees associated with a proctor and testing are the responsibility of the student. If the testing is conducted during regular business hours, there is often only a minimal charge, if any. Be sure to consult with the proctor and testing facility in advance about the fees.

How does the proctor get my exam?
To request your exam, complete the Proctored Exam Request Form. Once you have completed the form, click on submit to process your request. For paper exams, the exam booklet and scantron will be sent to the proctor at the mailing address you provide on the form. For online exams, the student will receive an email with login and password information to the online exam proctoring site. The proctor will also receive an email with the exam specific password. The student and the proctor will need to be in contact regarding receipt of the exam passcode and testing time.

We recommend that you call your proctor at least five business day prior to your exam time and date. This ensures that your exam passcode has arrived for the correct exam. If problems or questions arise, call CUNA immediately at 800.356.9655, ext. 4072, or email cpdonline@cuna.coop.

Please note that with each module ordered by the credit union, you will receive one complimentary exam code. If you are sharing a module with other credit union staff members, once the complimentary exam code has been used, you may indicate on the request form that you do not have an answer sheet. One will be sent with the exam and your credit union will be invoiced $35 per exam.

How early should I request my exam?
To ensure that your proctor receives the testing materials in time for your exam date, place your order at least four weeks prior to your scheduled exam date to allow for processing and mailing time.

Can I take more than one exam at a time?
Often students like to take more than one exam at one time. This is perfectly acceptable as long as you have made the appropriate arrangements with your proctor and requested your exams by completing the Proctored Exam Request Form.

How long does an exam take?
You are allotted two hours to complete each exam, which is more than enough time to successfully complete the exam. Most students find that they complete the exam in 45 minutes to an hour.

What do I need to take to the exam?
Please bring the following items with you to your exam site:

  • At least two No.2 pencils and an eraser
  • A watch
  • One form of identification with a picture and/or signature such as your driver's license or a picture ID. The proctor will check your identification before your exam is administered.
  • Your credit union ID number and branch number for the exam answer sheet

How do I receive my grade?
Online exam results are displayed immediately upon completion of the exam and paper exam results are mailed to your credit union within one month of the date we receive your exam from the proctor. Students must receive a grade of a C or better to pass the course. The exams are on a pass/fail basis which means that you must correctly respond to 70% of the exam questions.

You can also get your test results by going on-line and following the instructions in the link below. We recommend allowing four weeks time between completing your test and accessing the on-line transcript.

Directions for Accessing Your Online Transcript

What if I fail the exam?
If you do not pass your exam and need to schedule a retest with your proctor, request your retake exam by completing the Proctored Exam Request Form. Indicate on the form this is an exam retake. Once you have completed the form, click on submit to process your request. Please note that if you do have to re-take the exam, there will be a $35 administrative retake fee that will be charged to your credit union.

How do I get my certificate?
After successfully completing the exams for all eight (8) FiCEP modules, you will receive your Certified Credit Union Financial Counselor (CCUFC) certificate in the mail. This should arrive at your credit union within 60 days of completing your last exam.

Do I have to recertify?
The Certified Credit Union Financial Counselor (CCUFC) designation requires recertification every three years to ensure that your knowledge about financial counseling is current. Learn more about recertification.

See more about CUNA Credit Union Financial Counseling Certification Program.

 

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