3 Ways to Create an Inclusive Culture to Serve Hispanics webinar (recorded)

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AW22013

Feb. 20 - Aug. 20, 2013

This recorded event is available until August 20, 2013.

Whether you are new to Hispanic outreach or have been serving the market for years, you'll gain tips on how to to get organization-wide support for your Hispanic growth efforts. In this free one-hour session, we'll focus on key strategies for an inclusive Hispanic growth strategy:

Hispanic Market Training: Implement a personnel training plan to equip staff with the information and tools they need to better understand the needs of Hispanic members.
Organizational-Wide Communications: Launch a communications plan to keep your board, managers, staff and members in the know about the progress of your Hispanic growth efforts.
Comprehensive Approach: Follow a strategic approach to building the right organizational mentality at your credit union to serve a new market.

Who Should Attend

This webinar is beneficial for credit union operations staff. Affiliation with CUNA/League is required for attendance.

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AW22013

Feb. 20 - Aug. 20, 2013

Anna Pena

Anna has been a consistent advocate for the development of Hispanic families with more than five years in the for-profit and not-for-profit sectors. This has included the development and support of inclusive strategies, specifically for helping Hispanic families gain access to higher education and access the financial resources to make higher education a reality. She is fully proficient in Spanish with more than 10 years of language development through immersion experiences and educational opportunities. Anna is also a certified interpreter.

Anna has a Master's of Public Administration from Drake University and received her Bachelor's degree from Luther College, where she studied Spanish, communication and international studies. Anna works closely with Coopera's clients providing assessments, consulting, training, translations and assisting with the development of Hispanic consumer products.

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AW22013

Feb. 20 - Aug. 20, 2013

Live Session

This is a recording of an event held February 20, 2013. View upcoming events.

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AW22013

Feb. 20 - Aug. 20, 2013

CUNA is a leading provider of webinars to the credit union movement. CUNA recorded events allow you to see and hear a presentation and refer to handouts. Attendees also have access to the speaker contact information for asking questions. With topics spanning all credit unions business areas, CUNA Training Bundle provides unlimited access to all live and recorded CUNA webinars, eSchools and audio conferences for all staff, managers and board members.

Accessing Your Recorded Event

You need a computer with Internet connection to participate.

Recorded events are available within 48 hours of the live event. Recorded events can be accessed by anyone at your credit union by logging into My Programs using your CUNA website username and password.

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Discounts may apply. Your final price will be visible at checkout. Only one discount available per registration.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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AW22013

Feb. 20 - Aug. 20, 2013

After registration, recorded events can be accessed by anyone at your credit union by logging into My Programs using your CUNA website username and password. Recorded events are available within 48 hours of the live event.

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