Help members solve financial problems and maximize payments on your loans. Attend this eSchool to complete part one of CUNA's Credit Union Financial Counseling Certification Program. This program will enable you to become more confident in helping members build a stronger financial future.

During this eSchool, you will enhance your services by:

• Developing proven financial counseling skills that will become part of your credit union's culture
• Offering financial counseling during every member interaction at all staff levels
• Differentiating your credit union and showing value to your members with certified financial counselors on your team
• Helping members transform the way they deal with money through real-world counseling

Following the eSchool, you will need to locate a proctor in your areas to complete the certification exam to earn credits toward your CUNA Certified Credit Union Financial Counselor (CCUFC) designation. Your exam must be completed prior to 12/31/13.

Learn more about the proctor guidelines.

Who should attend

This eSchool is designed for credit union staff who work in the financial counseling, collections, and loan departments, or any other staff members who are committed to helping members gain control of their financial future. Affiliation with CUNA/League is required for attendance.

Class 1: Oct 8, 2013

Money, Attitudes & Roles

Class 2: Oct 15, 2013

Understanding Cash Flow

Class 3: Oct 22, 2013

From Budget Analysis to Spending Plan

Class 4: Oct 29, 2013

Improving Credit & Correcting Errors on Credit Reports

Class 5: Nov 5, 2013

Certified Financial Counselor Program Readiness

Class 6: Nov 12, 2013

Helping Your Members to Understand Their Rights On Repossessions, Foreclosures and Bankruptcies

Class 7: Nov 19, 2013

The Counseling Relationship

Class 8: Nov 26, 2013

The Counseling Process

Kathryn Griener

Ken King

Claudine Oriani

Recorded Event

All live event registrations include credit union access to the recorded event. You may also purchase the recorded event separately. Click here to see more about purchasing the recorded event. Recorded events can be accessed by anyone at a registered credit union through My Programs.

Sessions

Only interested in a specific topic? Select individual sessions are available as webinars for $219-$438 each.

See a full list of upcoming events.

CUNA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.

CPE Credits: You can earn 9 group Internet-based credits for this eSchool. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.

To provide more credit union staff the opportunity to hear detailed information regarding their credit union duties, CUNA adapts many of its face-to-face schools into eSchools. Just like face-to-face classes, CUNA eSchools allow attendees to see and hear a presentation, ask questions of the speaker and refer to handouts. With topics spanning all credit unions' business areas, CUNA Training Bundle affordably provides unlimited access to all CUNA webinars, eSchools and audio conferences for all staff, managers and board members.

Registration includes credit union access to the recorded event through My Programs.

Connecting to Your eSchool

CUNA webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first-time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the speakers and your peers during eSchools.

You need a phone and a computer with an Internet connection. Event connection details will be emailed to registered attendees 24-48 hours prior to the event. If you register for an event on the day it is being held, please call 800-356-9655, ext. 4249 or email for assistance.

Recorded Event

All registrations include credit union access to a recording of this event. Recorded events are available within 48 hours of the live event. Recorded events can be accessed by logging into My Programs using your CUNA website username and password.

Discounts

CUNA Council members and CUNA Volunteer Network members receive a $100 discount. Your final price will be visible at checkout.

Please note: Only one discount available per registration.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

Cancellations

Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $200 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.