Creating Member Loyalty Sneak Preview webinar (06-18-14)

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EW1061814

Jun. 18, 2014 2:00-3:00 p.m. CT

FREE WEBINAR - This is a complimentary webinar offered to affiliated credit unions, however registration is required to attend.

The financial services industry is a battleground where banks and non-traditional lenders compete for your members' business and loyalty. What used to be differentiators in the marketplace (product, price, access) are now common expectations from members. Now the competitive edge comes from leveraging and strengthening your service delivery and redefining sales expectations.

CUNA Creating Member Loyalty™ (CML) is designed to help transform your organization into a sales and service powerhouse through changes at both the individual and organizational levels. Our proven practices cultivate a culture that exceeds members’ expectations and increases bottom line sales.

CML provides implementation and training services that lead to long-term credit union and staff development. Through planning, implementation and evaluation, CML not only initiates transformation, it provides the framework and tools to sustain and grow your sales and service culture. Attend this webinar to make an informed decision about choosing a partner to help advance your sales and service culture.

During this session, we'll cover:

  • What influences are driving the need for a high-performance sales and service culture
  • Three key factors that are “must-haves” for a value-driven organization
  • What your organization will experience when you partner with CML

Upcoming Training and Events:

Who Should Attend

This webinar is designed for credit union CEOs and executive sales, service and operations staff. Affiliation with CUNA/League is required for attendance.

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EW1061814

Jun. 18, 2014 2:00-3:00 p.m. CT

Carla Schrinner

As senior master trainer for CUNA’s Creating Member Loyalty™ programs, Carla has coached, trained and certified over 400 credit union trainers. She's conducted participant training for credit unions both here in the U.S. and internationally in a number of programs and designs and develops custom training solutions for credit unions. Carla has been active in training and staff development for nearly 30 years – 20 of those working exclusively with credit unions through CUNA and CUNA Mutual.

In her role as implementation manager for CUNA, Carla is also responsible for consulting with credit unions to help implement and drive the CUNA Creating Member Loyalty™ solutions. She works regularly with credit union's senior teams and managers to ensure that the programs effectively meet their business strategy.

Carla has been a regular speaker at League events, CUNA conferences and CUNA Mutual Group’s Discovery Conference. Topics include sales and service development, sales leadership and change management.

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EW1061814

Jun. 18, 2014 2:00-3:00 p.m. CT

Recorded Event

All live event registrations include credit union access to the recorded event. You may also purchase the recorded event separately. Click here to see more about purchasing the recorded event.

Recorded events can be accessed by anyone at a registered credit union through My Programs.

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EW1061814

Jun. 18, 2014 2:00-3:00 p.m. CT

CUNA is a leading provider of webinars to the credit union movement. Just like face-to-face classes, CUNA webinars allow you to see and hear a presentation, ask questions of the speaker and refer to handouts. With topics spanning all credit unions' business areas, CUNA Training Bundle affordably provides unlimited access to all CUNA webinars, eSchools and audio conferences for all staff, managers and board members.

Registration includes credit union access to the recorded event through My Programs.

Connecting to Your Webinar

CUNA webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first-time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the speakers and your peers during live webinars.

You need a phone and a computer with an Internet connection. Event connection details will be emailed to registered attendees 24-48 hours prior to the event. If you register for an event on the day it is being held, please call 800-356-9655, ext. 4249 or email for assistance.

Recorded Event

All registrations include credit union access to a recording of this event. Recorded events are available within 48 hours of the live event. Recorded events can be accessed by logging into My Programs using your CUNA website username and password.

Discounts

CUNA Council members and CUNA Volunteer Network members receive a $50 discount. Credit unions with less than $50 million in assets receive a $50 discount by applying promo code CUSMALL during checkout. Your final price will be visible at checkout. Only one discount applies.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

Cancellations

Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $30 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.

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