Nancy is president of McGinnis Consulting and Performance Consultant on behalf of CUNA Creating Member Loyalty. She has been equipping organizations with the necessary skills to achieve business objectives for over 20 years. As a performance consultant, Nancy guides and supports the sales and service culture for 40+ credit unions.
Nancy spent 2 ½ years as a senior account manager for BAI, where she achieved/exceeded sales goals by prospecting and identifying potential clients. Determining and recommending appropriate solutions was accomplished by clarifying needs, discussing relevant features and benefits and handling objections. She consistently exceeded her retention goal of her existing client base and was ranked #1 Service Provider by her clients.
In her 15 years as an independent consultant, Nancy partnered with account managers at Omega Performance and Advantage Performance to help organizations identify employee performance gaps, present recommendations to key decision makers, and if business is closed, lead the implementation process. This included: providing strategic direction and feedback through consultative meetings, facilitation of training workshops, and measuring results.
Prior to starting her consulting business, Nancy led the corporate training function for Commerce Bancshares, and managed a 125MM retail branch for a legacy bank (Boatmen's) of Bank of America.
Nancy holds a bachelor's degree in Management and Finance from Maryville University in St. Louis, MO. Nancy resides in St. Louis, MO and spends her free time with her husband (Rex), her black Lab (Jax) and is a hospice volunteer.