Jayne is a credit union learning professional with 26 years of experience in all aspects of sales and service effectiveness. She has a background in managing change, developing high performance teams, aligning corporate culture and values with business practices, and facilitating sessions from the boardroom to the classroom. Her areas of specialization include: team building, communication, sales culture development, sales and service skills and behaviors, management and leadership development, coaching and executive coaching, presentation skills, facilitation skills, and training skills. Jayne worked for California's largest Credit Union for 17 years, where she was responsible for training credit union staff and leaders, coaching, developing, and coordinating the activities.
Jayne now consults with credit unions on creating an environment to obtain sustained results and overall success. She has personally trained thousands of individuals, developed hundreds of trainers, and coached executives, managers, and trainers to reach desired outcomes. In 2003, Jayne was awarded the prestigious "President's Council" award for outstanding achievement in working with credit unions.
Jayne is also a past speaker at eight international CUNA Mutual Discovery Conferences, and continues to be a frequently requested speaker for credit union leagues, associations, chapters, regional learning functions and credit union conferences.