ST. PETERSBURG, Fla. (1/23/09)--PSCU Financial Services will offer its credit unions a mobile banking solution to deliver real-time access to balances, transaction history and other information for checking and saving accounts. “Mobile banking is pivotal for credit unions because it taps into a growing demand from users of mobile devices and boosts member satisfaction and loyalty among all age groups, especially young adults,” said David J. Serlo, president/CEO of the credit union service organization. Future features that PSCU Financial will offer include credit card access, bill payment and prepaid account services. Credit unions can select a Wireless Application Protocol (WAP) or Applet format. WAP uses a mobile phone’s Web browser. The Applet solution uses an application loaded on a mobile phone’s hardware. Mobile banking will reduce contact center calls for balance inquiries, which make up 40% to 60% of all calls. By 2010, roughly 35% of online banking users will also use mobile banking. About 100 million consumers are expected to use mobile banking by 2012, PSCU Financial said. PSCU Financial Services, based in St. Petersburg, Fla., serves 1,1000 financial institutions.
LINDEN, N.J. (1/23/09)--Integrated Media Management (IMM), a document output management and automation technology provider, announced the first installation of its Teller Item Capture (TIC) solution interfaced with DataSafe, First Community FCU’s in-house core-processing system. First Community, Parchment, Mich., deployed the products to eliminate courier costs and reduce back office time. “The teller item capture technology not only assists our tellers with reduced transaction time, but also allows them to balance continuously throughout the day,” said Jeff Cassada, branch operations manager, First Community FCU. “Instant archival of member transactions cuts down on the time spent for future document retrieval and the length of time our members spend waiting.” TIC eliminates having to manually enter the data from deposited checks into the core system. It creates a cash letter from the scanned checks and sends it to a corporate credit union, the Federal Reserve, or another endpoint. A PDF is created for storage and includes the receipt, scanned check identifications and other items. IMM is based in Linden, N.J.