BROOKFIELD, Wis. (1/25/11)--Fiserv has added functionality to its consumer online banking solution for community financial institutions and renamed it. eCom will be renamed Retail Online. The company, a financial services technology solutions provider, said the enhanced solution includes an advanced look and feel, new personal financial management tools and an integrated landing page that provides immediate access to features customers use most often, including CheckFree RXP for bill payment and ZashPay person-to-person payments. Retail Online was released in December, and will be deployed by Fiserv within its community banking platforms throughout 2011. The company’s clients running its Premier core system have been familiar with the solution as eCom since its introduction in 2000. Cleartouch clients know the product as Retail Internet Banking for Cleartouch. Clients running the Precision bank platform will be introduced to the product as an additional online banking option this spring. Going forward, these online banking solutions will all be Retail Online. Fiserv said the enhanced landing page enables customers to perform financial tasks with fewer clicks. From the landing page, consumers also can view a snapshot of their spending habits, check account balances and transfer funds between accounts. The latest enhancements were based, in part, on an in-depth ethnographic study of online banking consumers that showed a desire for an experience that goes beyond generic services, the company said.
GRAND RAPIDS, MICH. (1/25/11)--Jenny Moroski from Royal Oak, Mich.-based Rome CU was selected as the winner of a script-writing contest sponsored by two Grand Rapids, Michigan-based cooperative credit union service organizations—Xtend Inc., and CU*Answers Inc. Moroski’s winning script was written to to help spur auto-refinance loan activity at the $18 million-asset credit union. The contest was held in conjunction with an initiative to deliver 500 free outbound calls to members for credit unions in the cuasterisk.com network. The 500-call campaigns, sponsored by CU*Answers, were selected to drive member awareness of credit union services. The scripts from the contests will be incorporated into the Xtend call center’s work processes.