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Total Member Care has 95 revenue growth in 2008

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ST. PETERSBURG, Fla. (1/28/09)--Total Member Care, a PSCU Financial Services solution formerly known as Digital Dialogue, ended 2008 with 95% revenue growth, compared with 89% in 2007. Total call volume for the year was 2,271,400--compared with 1,699,300 in 2007. PSCU has hired 122 member service representatives, three trainers, seven account managers and eight information technology staff members because of the increase in demand. It plans to hire 200 more employees this year. Thirty-five credit unions have signed up for the solution since January 2008. Credit unions signing up recently for the solution include: Texas Dow Employees CU, Lake Jackson, Texas; State Employees CU, Linthicum, Md.; and Patelco CU, Merced, Calif. Financial Service Centers Cooperative, a credit union service organization, also signed a 10-year contract extension. PSCU Financial Services is based in St. Petersburg, Fla., and has centers in Phoenix and Detroit, Mich.

CUNA Mutual New tech to transfer fraud claims data

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MADISON, Wis. and JACKSONVILLE, Fla. (1/28/09)--CUNA Mutual Group and core processor Fidelity National Information Services (FIS) have partnered to create a card solution that transfers fraud data from FIS’ card processing system to CUNA Mutual’s claims processing system. The solution will be available to 2,300 credit unions nationwide. Without the solution, credit unions must manually capture, enter and transfer fraud claims data and reports between the companies. “Based on direct input from our credit union partners, CUNA Mutual and FIS recognized the need to streamline this process, formed a partnership and engaged five credit unions to pilot our technology solution,” said Chuck Cashman, CUNA Mutual plastic card product executive. In the pilot, all five credit unions agreed the solution saved them staff time and increased the efficiency of their program. “We estimate this new card services capability will save the credit union about 20 minutes of administrative data processing time per claim,” said Mimi Talicol, electronic funds transfer specialist, BrightStar CU, Fort Lauderdale, Fla. “For a credit union that is submitting 50 claims per month, this new process will save a credit union two full days’ worth of work.” Streamlining the data flow also will allow CUNA Mutual to help credit unions evaluate their plastic card fraud losses more quickly, Cashman said. “With a complete view of losses, our risk management professionals can advise credit unions on additional measures for responding to, or even preventing, future plastic card losses. Then, when fraudulent schemes are detected at one credit union, we can also send a RISK Alert notification to all of our credit union partners to help protect the broader industry,” he added. CUNA Mutual provides insurance and financial services to credit unions.

UW CU offers financial fitness program

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MADISON, Wis. (1/28/09)--UW CU is offering its members a financial fitness program, BALANCE, to help them muscle through a tough economy. The program offers UW CU members access to financial counseling over the phone. BALANCE aims to help members find ways to pay for college, consolidate credit card payments, create spending and savings plans, and prepare for retirement. The program also offers tips on managing finances in a slow economy, avoiding foreclosure, and what to do when incomes are reduced. “The BALANCE program really puts emphasis on helping people make good financial decisions,” said Mike Long, UW CU vice president of lending. “Some members are being forced to cut certain things out of their budget, and the people at BALANCE can work with them to help decide what some of those things are. “Whether it is preparing a new budget to reflect the economic conditions or advice on raising a credit score to purchase a home, BALANCE has the resources to help,” he added. UW CU, Madison, Wis., has $1 billion in assets.