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ITAC helps 50000th customer in ID theft

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WASHINGTON (1/30/09)--The Identity Theft Assistance Center (ITAC) helped its 50,000th customer this month. ITAC's chosen service provider is Intersections, which is a CUNA Strategic Services provider. ITAC’s victim assistance service, which helps consumers recover from identity theft, is available at no cost to consumers who have an account at an ITAC member company. “Consumers are facing hardships right now, but identity theft doesn’t have to be one of them,” said ITAC President Anne Wallace, adding “ITAC’s companies are here to help.” The milestone customer was a 45-year-old doctor from Virginia who left his credit card at a gas station. The incident resulted in account takeover--when a criminal uses account information without the account holder’s knowledge. The doctor’s financial institution referred the case to ITAC, where a trained agent alerted the doctor to other suspicious activity. One client noted that customers want to talk to a real person, someone who understands identity theft. As part of its mission, ITAC shares victim data with the Federal Trade Commission, U.S. Postal Inspection Service and other law enforcement agencies to help them investigate and prosecute identity crime.

Products and Services briefs (01/29/2009)

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* BROOKFIELD, Wis. (1/30/09)--CheckFree, part of Fiserv Inc., announced that Corporate One FCU, Columbus, Ohio, has selected CheckFree Advantage Fee for client billing and revenue management. The solution provides transparency of client billing by ensuring accurately calculated fees for services, including ATMs, Check 21, automated clearinghouse, and automated capture and exchange. Fiserv, an information technology provider, is based in Brookfield, Wis. ... * DALLAS (1/30/09)--ALM First Financial Advisors LLC announced that Mike Ensweiler will be its new sales manager. Ensweiler previously was senior business consultant of national accounts for Members United Corporate FCU. He was responsible for key account sales/relationship management for products and services, and its brokerage and investment advisory credit union service organization. Ensweiler began his financial services career in 1992. ALM First Financial is a strategic partner for financial advisory services for credit unions ... * PITTSFIELD, Mass. (1/30/09)--The Greylock Investment Group, a division of Greylock FCU, Pittsfield, Mass., announced that it has more than $50 million in assets. The group offers services ranging from basic financial planning to annuities and full-service investment management. The group also announced that it has hired Brian Astorino as LPL Financial Advisor. Astorino will develop long-term financial strategies. Greylock FCU has $1.05 billion in assets ... * ATLANTA (1/30/09)--The Texas Credit Union League (TCUL) and its wholly owned subsidiary, Credit Union Resources, announced that they will continue to endorse LEVEL5, a consulting and facilities development firm, for supporting credit union growth through consulting, real estate, integrated design, construction management and branding services. This is the third year TCUL and CU Resources will recognize LEVEL5 as their firm of choice. LEVEL5 has several projects in Texas, including those at River City FCU, San Antonio; People’s Trust FCU, Houston; and United Heritage CU, Austin ... * GRAND RAPIDS, Mich. (1/30/09)--WESCO Net, a provider of managed network solutions that services credit unions nationwide, announced the launch of Latitude, its new client portal site. Latitude is a free service for WESCO Net managed server and firewall clients. It provides real-time access to statistics and information about WESCO Net managed devices. WESCO seeks to provide credit unions with status information, historical and live reports, online forms, and a help desk, the company said in a release ...