Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

Products Archive

Products

Spring 2013 DE training registration opens

 Permanent link
MADISON, Wis. (10/19/12)--Registration has opened for the Spring 2013 Credit Union Development Education (DE) training class taking place May 1-8 in Madison, Wis.

Attendees of the six-day total immersion experience will learn about credit unions' social responsibility and domestic and international development through interactive education and professional networking.

DE training is open to everyone from new employees who need a credit union orientation to seasoned executives who need to recharge. Participants cite these benefits of attending DE training:

  • Graduates acquire skills in credit union outreach initiatives, problem solving, technical assistance, team building and public presentations.
  • Graduates earn certification as Credit Union Development Educators (CUDEs).  They join a networking group of more than 1,000 graduates in America and over 30 other countries.
  • CUDEs realize that local issues are indeed global--and that global issues are local.
  • CUDEs understand that credit unions grow stronger by working cooperatively.
CUDEs return to their jobs with new understanding of how to promote cooperative principles and credit union values as distinct advantages in today's competitive financial services marketplace.

The training will take place at The Lowell Center, part of the University of Wisconsin–Extension in Madison, Wis.,. and on the UW-Madison campus.  The registration fee includes seven nights of single-room lodging, all training materials and meals.

"Registration is limited to just 42 attendees, so the sooner individuals register for DE training the better," said Lois Kitsch, national program director at the National Credit Union Foundation (NCUF). Individuals with questions about the training can contact Kitsch at lkitsch@ncuf.coop or 407-616-2409.

For more information, use the link or check out NCUF's website and click "Register for DE Training" on its homepage.

CUNA offers security videos for FFIEC consumer ed compliance

 Permanent link
MADISON, Wis. (10/19/12)--A new agreement between the Credit Union National Association (CUNA) and Stickley on Security offers credit unions a low-cost solution to help comply with Federal Financial Institutions Economics Council guidelines regarding consumer education about identity theft and security precautions.

"Compliance includes risk mitigation, so helping your members identify and prevent ID theft should be a component of any credit union's security program," said Valerie Y. Moss, CUNA regulatory affairs director of compliance information.

Credit union members are among the more than 11.6 million adult victims of identity fraud, which increased by 13% last year, according to the 2012 Identity Fraud Industry Report issued by Javelin Strategy & Research.

The Stickley on Security training solution helps consumers stay informed about the latest security risks facing them and what they can do to protect themselves. The solution provides written content and a library of security training videos that can be embedded into any existing Web page with a single line of code. The security videos, ranging from five to 10 minutes in length, address topics such as ATM scams, credit card skimming, phishing and vishing attacks, secure mobile banking, fake cashier's checks, multifactor authentication and more. 

CUNA is a supporting coalition member of National Foundation for Credit Counseling's fifth annual National Protect Your Identity Week, Oct. 20-27. "Credit unions interested in protecting member privacy can leverage the videos during Protect Your Identity Week and beyond," said Susan Tiffany, CUNA's director of consumer publications. "The content of the video library is dynamic, so it addresses consumer security threats as they evolve."

Indianas CU Card Center AnyHour team on 247 service

 Permanent link
INDIANAPOLIS (10/19/12)--Servicecorp's Credit Union Card Center (CUCC) is offering 24/7 call center support for credit union clients every day of the year except Thanksgiving, Christmas and New Year's Day.

Servicecorp is a subsidiary of the Indiana Credit Union League.

The around-the-clock coverage was made possible by a new partnership with AnyHour Solutions, an Illinois-based call center operation that works exclusively with credit unions.

"We know that credit cardholders lead busy lives and often need assistance after normal working hours or when they are traveling," said Diana Arnold, Servicecorp chief operating officer. "We hope that this enhancement to our services will improve member satisfaction. Our goal is that credit cardholders will receive the same support they have experienced from CUCC in the past, and we will work closely with AnyHour Solutions to insure we are meeting members' needs going forward."